Returns, Refunds, Cancelations & Missed Delivery Policy
Returns: No Returns. No exceptions.
Refunds on Treats, Toppers, & Edible Images: We do not issue refunds after an order is made. All our orders are made to order and specifically for you and takes time and products to make each. We will do our best to resolve any concerns and offer a credit towards a future order if something happens during shipment or delivery. If you decide to cancel at least a week before the order is made you can recieve a credit towards a future order. Any cancelations made 6 days or less will recieve 50% of total order.
Refunds on Molds: No refunds once order has been shipped.
Cancelations for Orders under $100: Orders must be canceled within 4 days of when the order was needed to receive a credit towards a future order. Orders canceled 3 days or less forfeits money paid towards the order and will not recieve a credit.
Cancelations for Events (orders over $100): All cancelations must be made 2 weeks prior to event to receive a refund less the "Save The Date" retainer (25% of total). Any cancelations 7-13 days of when the order is needed will recieve a credit for a future order less "Save The Date" retainer (25% of total). Any cancelations 0-6 days before the event forfeits all money paid towards the order and will not recieve a credit.
Missed Delivery: If you miss a delivery and we are able to deliver it in 2 hours there will be a $5 storage fee plus the original delivery fee invoiced to you. If we have to remake the order there will be a $15 fee for items that were not personalized under $40 plus original delivery fee. Items over $40 will be 50% of total plus delivery fee. If we have made Personalized Dazzle Items Or Packages those will be subject to 50% of items total plus original delivery fee. Please understand that every order is made fresh, to order and a lot of times personalized. *Please Review Delivery Page*
If you have any questions please feel free to contact us.